We offer convenient delivery options across Ukraine and internationally, so you can receive your order as comfortably as possible.
Available delivery methods:
Nova Poshta – branch pickup, parcel locker, or courier delivery
Ukrposhta
Meest Express
Courier delivery in selected cities
International shipping for selected countries
During checkout, the system will automatically display the available delivery methods depending on your region.
We ship orders as quickly as possible so you can enjoy your purchase without unnecessary waiting.
Estimated delivery times:
within Ukraine – 1-3 business days
international orders – from 5 to 14 business days depending on the destination country
During holidays, sales periods, or times of high demand, delivery services may take slightly longer than usual.
Yes, we deliver throughout all regions of Ukraine via popular postal and courier services.
You can choose delivery:
to a branch office
to a parcel locker
by courier to your address
We carefully package every order to ensure your products arrive in perfect condition.
Yes, we ship orders to many countries worldwide.
International shipping is available for most products, however the conditions may vary depending on the destination country and customs regulations.
If you cannot find your country during checkout, please contact our support team and we will help arrange delivery individually.
Yes, express or urgent delivery is available in selected cities.
The availability and cost of express delivery depend on:
the delivery city
the time the order is placed
product availability
For more details, please contact our support team before placing your order.
After your order has been shipped, we will send the tracking number via email or SMS.
Using this number, you can:
track the delivery status
check the parcel location
see the estimated delivery date
If you have not received your tracking number, please contact us and we will quickly assist you.
We carefully package every order, however damage may occasionally occur during transportation.
If you notice an issue:
Take photos of the packaging and the product
If possible, report the damage at the delivery service branch
Contact our support team
We will promptly review the situation and offer a suitable solution.
Yes, it is possible to change the delivery address if the order has not yet been handed over to the delivery service.
To change the address:
contact our support team as soon as possible
provide your order number and the new delivery details
Once the parcel has been transferred to the delivery service, changing the address may be unavailable or may require an additional fee charged by the carrier.
The delivery cost depends on:
the selected delivery service
the destination city
the size and weight of the order
The exact delivery cost is automatically calculated during checkout before payment.
Most orders are processed and shipped within 24 hours on business days.
Orders placed on weekends or public holidays are processed on the next business day.
Yes, we recommend inspecting your parcel upon delivery at the branch office or with the courier.
If you notice any damage or order discrepancies, please immediately inform the delivery service and contact our support team.
Yes, we can prepare your order as a gift.
Gift orders may include:
stylish gift packaging
gift messages
delivery without printed receipts inside the parcel
You can уточнить the details during checkout or by contacting our support team.
At Demure Home, we offer convenient and secure payment methods to make your shopping experience as comfortable as possible.
Available payment methods:
online payment by bank card
Apple Pay
Google Pay
payment through online payment systems
cash on delivery
installment payment options for selected banks
All available payment methods are automatically displayed during checkout.
Yes, cash on delivery is available for selected orders.
Payment upon delivery depends on:
the delivery service
the order amount
the delivery region
the product category
Please note that the delivery service may charge an additional fee for cash on delivery according to their own rates.
Yes, all online payments are processed through secure payment systems using modern data encryption technologies.
We do not store your bank card details, and all payment transactions are handled by certified payment providers.
This ensures:
secure payments
protection of personal data
confidentiality of financial information
Yes, we accept payments with:
Visa
Mastercard
Payment is available both on desktop and mobile devices during checkout.
Yes, the following quick and convenient payment methods are available:
Apple Pay
Google Pay
This allows you to complete purchases in just a few clicks without manually entering your card details.
Yes, installment payment may be available for customers of selected banks.
The availability depends on:
the bank
the order amount
the payment service conditions
Information about installment payment availability is displayed during checkout.
For online payments, funds are charged immediately after the payment is successfully confirmed.
After placing your order, you will receive:
payment confirmation
order information
the purchase processing status
Yes, international bank cards are supported for most online payments.
If you experience any difficulties with payment, please contact our support team — we will help you find a convenient payment option.
In some cases, we can provide an invoice or payment details for bank transfer.
To receive this information, please contact our support team and provide:
your order number
the necessary details for invoicing
If an error occurs during payment:
check that the entered details are correct
make sure there are sufficient funds on your card
try another payment method
If the issue persists, please contact our support team and we will help resolve the situation.
Yes, after a successful payment you will receive an order confirmation by email or message.
If you did not receive the confirmation, please check your “Spam” folder or contact our support team.
Yes, if the order has not yet been shipped, we can assist with the cancellation.
To do this, please contact our support team as soon as possible and provide your order number.
Yes, you can request a product return in accordance with the current legislation of Ukraine.
We strive to ensure that every order fully meets your expectations, which is why we are always ready to assist with any return or exchange requests.
To arrange a return, we recommend contacting our support team before sending the product back.
A return is possible provided that the product:
has not been used
retains its original appearance
has no damage or signs of use
is in its original packaging
includes all original components
We also recommend keeping your proof of purchase until the order has been received and inspected.
You can request a return or exchange within the period established by the legislation of Ukraine.
The sooner you contact our support team after receiving your order, the faster we will be able to assist you.
Yes, in some cases it is possible to exchange a product for another fragrance, format, or item.
The possibility of exchange depends on:
the condition of the product
availability of the requested item
the product category
Please contact our support team for more details.
We carefully package every order, however if the product was damaged during delivery, please make sure to contact us.
What you should do:
Take photos of the damaged product and packaging
If possible, report the issue at the delivery service branch
Send the photos and your order number to our support team
We will promptly review the situation and offer a solution — a replacement, compensation, or another suitable form of assistance.
If you received the wrong product or fragrance, please contact us in any convenient way.
We will quickly review your order and help you:
arrange an exchange
organize a return
resolve the issue as comfortably as possible for you
Yes, at Demure Home we pay special attention to the quality of every product.
Before shipping, we carefully check:
the integrity of the packaging
the condition of the products
the accuracy of the order contents
the presentation quality of gift orders
We use high-quality materials and carefully oversee the packaging process to ensure your products arrive in impeccable condition.
Fragrance perception is highly individual and may depend on:
personal preferences
room temperature
fragrance intensity
the characteristics of the space
That is why we recommend carefully reading the fragrance notes and description before placing an order.
Our team is always ready to help you with any questions regarding orders, delivery, returns, or product selection.
You can contact us:
through the contact form on the website
via Instagram
by email
through messengers or the brand’s social media channels
We do our best to respond as quickly as possible during business hours.
We usually process requests within 1 business day.
In more complex cases, the review process may take slightly longer, however we always keep the customer informed about the status of their request.
The refund of delivery costs depends on the reason for the return:
if the issue was caused by damage or an error on our side, we will help resolve the situation as comfortably as possible
in other cases, the conditions may be determined individually
For more details, please contact our support team and provide your order number.
Yes, Demure Home offers premium gift packaging created especially for elegant and atmospheric gifts.
We pay special attention to every detail, which is why each gift presentation looks refined, minimalist, and luxurious. Your gift will arrive beautifully prepared and ready to be presented without any additional wrapping.
Gift packaging may include:
signature branded box
decorative wrapping paper
ribbons and branded elements
protective packaging for safe delivery
This format is perfect for:
birthdays
housewarming gifts
weddings
corporate gifts
holiday celebrations
thoughtful gifts without a special occasion
Yes, we can add a gift card with your personal message to the order.
You can:
write a short wish
leave a romantic or festive greeting
send an anonymous gift
add a personal message for the recipient
We will carefully design the card in the brand’s aesthetic so it beautifully complements the gift.
Yes, most orders can be prepared in a gift format.
For gift orders, we can:
exclude printed receipts from the parcel
add gift wrapping
include a gift card
prepare the order for direct delivery to the recipient
This is especially convenient if you would like to send a gift directly to someone special.
If you are unsure which fragrance to choose, we recommend versatile scent compositions that are loved by many people and blend beautifully into almost any interior.
Most popular fragrances for gifting:
warm vanilla notes
luxurious woody fragrances
clean cotton scents
light floral compositions
white musk fragrances
fresh premium home fragrances
These scents create an atmosphere of comfort, elegance, and a refined luxury interior.
Yes, our team will gladly help you choose the perfect gift based on:
your budget
the occasion
interior style
fragrance preferences
the gift format
We can recommend:
aromatic candles
room sprays
fragrance diffusers
luxury gift sets
seasonal collections
Yes, Demure Home offers curated gift sets featuring scented candles and home fragrance products.
Gift sets may include:
scented candles
room sprays
aroma diffusers
candle accessories
seasonal fragrances
Each set is presented in the brand’s signature style and makes a beautiful luxury gift for the home.
Yes, we can create a personalized gift box tailored to your request.
You can choose:
fragrances
product formats
the number of items
the presentation style
We will help beautifully combine the products and create a gift with a refined premium presentation.
Yes, we work with corporate orders and branded gifts for companies.
Available options include:
corporate gift boxes
branded cards
large-volume gift orders
gifts for partners and clients
seasonal corporate gift sets
For corporate orders, we offer individual quotations and personalized support throughout the process.
Yes, you can arrange delivery directly to the recipient.
During checkout, simply provide:
the recipient’s name
phone number
delivery address
We will prepare the order in a gift format and ensure a beautiful, elegant presentation.